S E R V I C E S

Change Management

Project Oversight

Change Ensurance™

Knowledge Leverage

Process Improvement

Coaching

Education and Training

Qualifications

Sample Abridged Presentations (additional samples available on request)

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þ Plugging the Brain Drain— Retaining Expertise in Today's Organizations (Adobe Acrobat/pdf, 900K) Click here.
Today, the traditional problem of holding on to intellectual capital as people come and go is turning into a crisis.  Even worse, intellectual capital is squandered through poor assimilation, inadequate training, and ineffective processes. To stop this constant brain drain, efforts to manage knowledge must be intensified. If done well, these efforts can leverage intellectual assets to improve the overall ROI on human capital.

þ Change Ensurance (Adobe Acrobat/pdf, 425K) Click here.
Statistics show that the about three -quarters of major change initiatives fail to achieve their objectives.  But with new diagnostic and change management tools, managers can identify and root out the seeds of failure well in advance of their germination. These tools help ensure successful change.

þ Collaboration— Requirements for Success (Adobe Acrobat/pdf, 480K) Click here.
Material written about Collaboration is focused on software applications, program features, and hardware/ communications technologies. Seldom does the discussion cover the other 80% of the factors that are critical to successful implementation and operation of Collaboration initiatives.

Recent speaking engagements

þ KMWorld Conference, November 1, 2006, San Jose, CA:  "Knowledge Portal - A Case Study."

þ KMWorld Conference, October 30, 2006, San Jose, CA: Half-day workshop, "Critical Success Factors in KM Initiatives."

þ Boston Knowledge Management  Forum Symposium on Finding Experts, October 19, 2006, Bentley College, Waltham, MA: "Leveraging Knowledge - Finding Experts."

þ Boston Knowledge Management  Forum Symposium on Finding "Stuff," June 29, 2006, Bentley College, Waltham, MA: "Leveraging Knowledge - Finding 'Stuff' On the Internet."

þ DCI's Portals, Collaboration & Content Management Conference, April 4-6, San Diego, CA:  Half-day workshop, "Leveraging Knowledge through Portals: KM in a Portals Environment."

þ DCI's Portals, Collaboration & Content Management Conference, April 4-6, San Diego, CA:  "Project Change Management: Avoiding Failure, Ensuring Success."

þ DCI's Portals Collaboration and Content Management Conference, November 15-17, 2005, Miami, FL: "Managing Corporate Expertise."

þ DCI Self-Service Conference, June, 2005, Boston, MA:  "Knowledge Management and Self-Service."

þ December 2, 2004, Boston, MA: "Knowledge Management & Technology Panel" with Jeff Catlin, CEO, Lexalytics; Jane McLaughlin, President & Consulting Principal, & Tom Spencer, Partner, Lifecycle Software; and Joyce Ward, Lexis/Nexis (Mr. Chait is Panel Convener and Moderator).

þ Gilbane Conference on Content Management, December, 2004, Boston, MA:  Co-manager of the Enterprise Search, Collaboration, and Knowledge Management Track.

þ December 1, 2004, Boston, MA: "Collaboration and Knowledge Management Best Practices" session, with Sherra Pierre-March, Vice President of Information Systems, Sesame Workshop; Ken Bruss, HDA Consulting; and Mary Lee Kennedy, The Kennedy Group (Mr. Chait is Panel Convener and Moderator).

þ December 2, 2004, Boston, MA: "Knowledge Management & Technology Panel" with Jeff Catlin, CEO, Lexalytics; Jane McLaughlin, President & Consulting Principal, & Tom Spencer, Partner, Lifecycle Software; and Joyce Ward, Lexis/Nexis (Mr. Chait is Panel Convener and Moderator).

þ Operational Excellence Conference, May 21, 2004, Boston, MA: "Creating a High Performing Culture."

þ Innovative Enterprise World Summit, October 2003, Boston MA: "Plugging the Brain Drain—Keeping Intellectual Capital When Human Capital Departs."

þ Innovative Enterprise World Summit, October, 2003, Boston MA: "Is KM Dead…or Alive and Thriving?" (Panel Convener and Moderator).

þ IBM Knowledge and Organizational Performance Forum, June, 2003, Atlanta, GA: "What is the Future of KM?" (Panelist)

þ AIIM 2003, April, 2003, New York: "Change Ensurance."

þ DCI Employee Relations Management Conference, August, 2002, New York, NY: "Plugging the Brain Drain—Keeping Intellectual Capital When Human Capital Departs."

þ DCI Corporate Portals Conference, July, 2002, Boston, MA: "Content Management—The 'Soft' Keys to Success."

þ Collaborate East, June, 2002, Boston, MA: "Collaboration— Requirements for Success."

þ AIIM 2002, March, 2002, San Francisco: "Content Management—Requirements for Success."

þ Boston KM Forum, January, 2002, Needham, MA; Topic: "Keeping Intellectual Capital when Human Capital Departs."

þ Boston College/Arthur D. Little School of Management, November, 2001, Boston, MA: "Knowledge Management."

þ Earley and Associates Content Management Seminar, multiple dates, June through November, 2001: "Content Management—It's Much More than Content."

þ PDVSA KM Conference, October, 2000, Caracas Venezuela: "Lessons on Knowledge Management."

þ DCI's Portals Conference, August, 2000, Boston, MA: "Portal Personalization— What It Is, How It Works."

þ University of Sao Paulo MBA/MOT Program, April, 2000 and 2001, Waltham, MA: "Knowledge Management."

þ Special Libraries Association, April, 2000, Farmington, CT: "Changes in the Information Services Function."